We are looking forward to having you stay with us. Please take a moment to review your reservation information for accuracy. Mark Twain Lodge is a privately held property and we reserve the right to refuse service. We are not responsible for items lost or stolen during your stay with us. Please make sure your valuables are secured.
Deposit Policy: Deposit due at the time of reservation is 100% of the first night's stay. The balance is due upon arrival. Visa, Mastercard, and Discover are accepted. Traveler's Checks and/or cash may be accepted for balance.
Cancellation Policy: Cancellations of 72 hours or more prior to arrival date will be charged a handling fee of 15% of the total reservation plus taxes. Notice of cancellation less than 72 hours will result in a charge of a fee equal to one night's stay plus applicable taxes.
No-Show Policy: No-shows will be charged 100% of the amount of one night's stay plus applicable taxes and a forfeit of the deposit. A charge of 25% of the remaining balance will be applied for longer reservations.
Check-In: Check-in begins at 3:00 PM. Earlier check-in may be available by checking with the front desk.
Check-Out: Check-out ends at 11:00 AM.
Late Check-Out: Late checkouts may be available upon request. Please call the front desk to determine availability.
Pet Policy: Mark Twain Lodge is a pet-friendly property. A nonrefundable fee of $10.00 per night/per pet will be charged. Pets are not to be left in your room unattended.
Smoking Policy: All our rooms are non-smoking. Ash trays are provided in outdoor areas for your convenience. An extra cleaning fee of $250.00 will be charged for smoking in the rooms.
Taxes & City Fees: 10% of total stay plus $3.00 per night. Applicable taxes & fees are subject to change without notice.
Lost Keys: A $25.00 re-keying fee will be charged for any key not returned.
Damage Policy: Guests will be held 100% liable for any damages to the property or stolen items and will be charged accordingly.
Mark Twain Lodge takes every precaution to protect our customers' information. When customers submit sensitive information via website, it is protected both online and off-line. When our registration/order form asks users to enter sensitive information, such as a credit card number and/or social security number, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing.'
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at firstname.lastname@example.org. Reserving a room at www.marktwainlodge.com is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at www.marktwainlodge.com, we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using Mark Twain Lodge's secure server, AND providing that you notified your credit card provider in accordance with its reporting rules and procedures.
Mark Twain Lodge's secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the internet. You will know that your connection becomes secure during the checkout process by seeing the "S" for "secure" in HTTPS://... in your browser's address block.
If you are having trouble booking a room online, we are always happy to take your reservation by phone. You can reach our regular office line at 530-544-5733 or call us toll-free at 888-544-1378.